Last updated: 19/11/2025
Website: https://durhamdirectory.co.uk
Durham Directory (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website.
By accessing or using Durham Directory, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Account registration details (name, email address, password)
- Listing submissions (business details, contact information, descriptions)
- Contact form enquiries
- Newsletter sign-ups (if enabled)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited, click data and time spent
- Referring websites
- Cookies and tracking technologies (see Section 6)
1.3 Third-Party Data Sources
If integrated, we may receive information from:
- Analytics tools
- Advertising networks
- Social login providers (if enabled)
- Mapping services
2. How We Use Your Information
We use your information to:
- Provide and operate the directory service
- Display business listings and user-generated content
- Maintain user accounts and authentication
- Respond to enquiries and support requests
- Improve website performance and user experience
- Prevent fraud and maintain security
- Send service-related notifications
- Comply with legal obligations
We do not sell personal data.
3. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases:
- Consent – for newsletters or optional tracking
- Contractual necessity – to provide account and listing services
- Legitimate interests – website analytics, security and optimisation
- Legal obligation – where we must retain data for compliance
4. How We Share Your Information
We may share data with:
- Hosting providers
- Analytics and performance tools
- Spam-prevention services
- Email delivery providers
- Security and backup systems
We do not sell or rent your data.
If required by law, we may disclose information to legal authorities.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect personal data, including:
- Secure server environments
- Access controls
- Encrypted connections (HTTPS)
- Regular security updates
However, no online service can guarantee absolute security.
6. Cookies and Tracking Technologies
Durham Directory may use cookies for:
- Site functionality
- User authentication
- Saving preferences
- Analytics
- Map and search tool functionality
You can control cookies via your browser settings. Disabling certain cookies may affect website performance.
7. Your Data Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to processing
- Request restriction of processing
- Request a copy of your data (data portability)
- Withdraw consent at any time
To exercise your rights, contact: webmaster@durhamdirectory.co.uk
8. Data Retention
We retain personal data only for as long as necessary to:
- Maintain an active account
- Provide the directory service
- Comply with legal obligations
- Resolve disputes
You may request deletion at any time.
9. External Links
Durham Directory may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Users should review each site’s privacy policy separately.
10. Children’s Privacy
Our website is not intended for users under 16.
We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact: